Professional Journey

Experience

Shaping my hospitality journey with hands-on experience in front office, guest relations, and marketing.

Professional Experience

Jul 2024 – Dec 2024

Front Office & Guest Relations Intern

Madrid Marriott Auditorium Hotel & Conference Center★★★★
Madrid, Spain

Cross-trained across departments to gain a 360° view of hotel operations, while focusing on guest relations and front office excellence.

Key Responsibilities

  • Managed front desk operations, guest inquiries, VIPs, and Marriott Bonvoy member services
  • Oversaw reservations, check-ins, and personalized services for airline crew members
  • Delivered concierge services, local recommendations, and complaint handling
  • Supported Event Coordination (Red Code), Executive Lounge, Housekeeping, and Training Development
  • Skilled in MARSHA, OPERA, Empower, and Medallia (Guest Voice)
  • Consistently aligned with and represented Marriott's core values

Skills & Tools

MARSHAOPERAEmpowerMedallia (Guest Voice)Marriott My Philosophy
Jun 2021 – Aug 2021

Front Office Intern

Hotel Maximilian★★★★
Prague, Czech Republic

Delivered personalized guest services to enhance satisfaction while supporting seamless operations and event coordination.

Key Responsibilities

  • Delivered personalized guest services to enhance satisfaction
  • Supported seamless check-in/out operations and concierge services
  • Conducted guest preference research to elevate service personalization
  • Assisted in organizing events to ensure smooth execution

Skills & Tools

Guest RelationsService PersonalizationEvent SupportConcierge Services
Multiple Periods 2020-2022

Multi-Department Experience

Hotel SATEL★★★
Poprad, Slovakia

Comprehensive hospitality journey across marketing, front office, and F&B operations, showcasing versatility and adaptability in diverse hotel environments.

Multi-Department Experience

Marketing & Sales
September 2021 – June 2022
  • Creating digital advertising campaigns
  • Designing promotional materials to attract guests
  • Developing and implementing marketing plans to increase bookings
Front Office
January 2021 – May 2021
  • Managing smooth transitions of check-ins and check-outs
  • Instantly addressing guests' enquiries with professional service
F&B - Waitress
May – August 2020
  • Serving meals for all eating periods
  • Assisting international groups with catering needs
  • Coordinating with kitchen for quick service delivery

Skills & Tools

Digital MarketingPromotional DesignFront Office OperationsF&B ServiceGuest Relations

Education

Sep 2022 – Present

Bachelor of Arts in International Hotel Management

Breda University of Applied SciencesBreda, Netherlands

Program Highlights

  • International program combining academic knowledge with practical training
  • Hands-on experience through multicultural internships, including at Marriott Madrid
  • Strong skills development in professional confidence and time management under pressure
  • Focus on service excellence and strategic hospitality management

Essential Academic Focus

  • Marketing Strategy & Consumer Behavior
  • Research & Design Innovation
  • Organisational Behaviour in Hospitality
  • Operational Management Systems
  • Management Information Systems

Current Thesis Research

Creating a Branding Framework for Independent Hotels

Developing tools and strategies that help independent hotels translate their personality, story, and guest experience into a consistent and competitive brand identity.

Branding FrameworkEmotional DesignHospitality StrategyIndependent Hotels

Professional Certifications

Graphic Design Essentials

Canva

Professional certification in graphic design fundamentals and visual communication

Foundations of Digital Marketing and E-commerce

Google Digital Garage

Comprehensive training in digital marketing strategies and e-commerce principles

Level 1 Award in Wines

WSET

Professional wine knowledge certification for hospitality service excellence

Accounting Software - Omega

KROS a.s.

Specialized training in accounting and financial management systems for Slovak businesses

Academic English Certificate B2 (C1 Speaking)

IELTS

Advanced English proficiency certification for international communication

Propaedeutic Phase Certificate – Hotel Management

Breda University of Applied Sciences

Foundation-level certification in international hotel management principles

Languages

🇸🇰

Slovak

Native

Mother tongue with complete fluency

🇬🇧

English

C1 – Advanced

Professional working proficiency

🇨🇿

Czech

B2 – Upper Intermediate

Strong conversational and business skills

🇩🇪

German

B1 – Intermediate

Comfortable in everyday situations

🇪🇸

Spanish

A2 – Elementary

Basic communication skills

Technical Skills

Hospitality & Guest Relations

Front Office Operations90%
Check-in/out, Concierge, Reservations
VIP & Loyalty Guest Services85%
Marriott Bonvoy, Executive Lounge
Conflict Resolution88%
Personalized Service
Event Coordination82%
Airline Crew Experience

Branding & Marketing

Marketing Campaign Planning75%
Execution
Digital Advertising70%
Email Marketing
Graphic Design70%
Canva, Adobe basics
Branding & Storytelling75%
Hospitality

Technology & Systems

Opera PMS80%
Marriott Trained
MARSHA80%
Marriott Trained
Empower60%
Marriott Trained
Medallia80%
Marriott Trained

Additional Skills

Social Media
50%
Content Creation
50%
Email Marketing
70%
Graphic Design
70%
Campaign Planning
65%
Web Development
90%
Market Research
75%
MS Office 365
95%
AI Agents
50%

Core Strengths

CreativityTime ManagementCommunicationAttention to DetailProblem SolvingAdaptabilityAnalytical ThinkingCustomer-Centric MindsetOpen-mindedness & CuriosityLeadership

My CV

Get an overview of my hospitality experience, education, and skills in a professional format.

📄 View Full CV

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Let's Work Together

Ready to bring fresh perspectives to your hospitality team or collaborate on meaningful projects.

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